pobvol Service Solution

Software solution for service teams | Plan and document your service activities | Free Software | Open Source | Microsoft 365 | PCs/Macs & mobile devices | Digital download

€0 The use is free of charge.

The information and support system pobvol Service Solution, developed with Microsoft 365, will be installed in your Microsoft 365 business environment and operated by you. Your service team can plan and document all service activities on PCs/Macs and mobile devices. A service report is automatically generated for each service activity. Reporting supports your team in its monitoring. Your team stays productive and connected, whether you're in the office, working from home, or on the go. German and English are supported.

🔗 Functions 🔗 Platform 🔗 Environment 🔗 Manuals 🔗 Download

The software solution pobvol Service Solution is Free Software☯, delivered as Open Source. You can download, install, operate, modify and redistribute it under the terms of the GNU General Public License, as published by the Free Software Foundation, version 3 of the license or any later version. Contributions to improve it are welcome. The solution is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should receive a copy of the GNU General Public License along with the solution. If not, see GNU General Public License☯ for more details. Copyright @ 2025 Volker Pobloth

I am happy to answer your questions.

Contact the developer

Top ↑

Functions

Master data

Your team manages customers, devices and contracts in an app. Your technicians need the master data for customer visits and the documentation of service activities. Customers and devices can be imported from a database.

Learn more >

Service orders

Your service orders contain all relevant information about customer, device and appointment with just a few clicks. Automatically generated reminders help not to forget the next service activities.

Learn more >

Service activities

Your technicians scan the customer inventory using a barcode, QR code or NFC tag, or they use the information from a service order. This means that the customer and device data is pre-populated for the service activity and your technicians only record the results.

Learn more >

Service reports

For each service activity, a service report (PDF file) is automatically created when requested. The team is notified of new service documents by email and reviews them. Incorrect data is corrected. If everything is fine, the service report can be approved.

Learn more >

Reporting

A script regularly updates the Excel-based Pivot reports. This gives you a dashboard, a list of visited customers and a technician schedule. A Power BI report can be included also.

Learn more >

Top ↑

Platform & requirements

Microsoft 365 Business must be set up for your company to install and operate the software solution. For information about Microsoft 365 and Office and system requirements, see the page Microsoft 365 und Office resources☯.
To install and operate the solution, you need a Windows PC on which the PC component of the solution is installed and runs in the background. At least Windows 10 must be installed on the PC. You need a Microsoft Office license that includes the desktop versions of Excel and Access. This means at least a Microsoft 365 Apps for Business License☯ or a Microsoft Office Professional License.
Your team uses PCs/Macs or mobile devices (Apple iPads/iPhones, Android tablets/smartphones). Microsoft's minimum requirements for using Power Apps are provided on the website Power Apps system requirements and limits - Power Apps | Microsoft Docs☯. You need a Microsoft 365 Business Basic License☯ or higher per user. This is not free and must be purchased by you from Microsoft. If your technicians have to scan QR codes and/or NFC tags to identify customer devices, then the devices used must be able to scan QR codes and/or NFC tags. The creation of QR codes or NFC tags is not part of the software solution!
If more than one team member shall manage your service orders with the solution, you need a shared mailbox and a Microsoft 365 Business Basic License☯ or higher.
To use a Power BI report, you need at least a Power BI Pro license☯ or higher that allows you to create, customize, and publish Power BI reports.

Top ↑

System environment

Microsoft PowerShell☯ with the open-source component PnP PowerShell☯ is used for the installation of the solution, for data backups, and for data migration. PowerShell is included in Microsoft Windows. No additional license costs.

Microsoft Access☯ and Microsoft Excel☯ are used for automation. Data is imported to your SharePoint lists with queries in Access databases, Pivot charts and lists are refreshed in an Excel Pivot-report.

Microsoft OneDrive☯ synchronizes files between the PC component and your team's SharePoint library. OneDrive is included in Microsoft 365 Business Basic.

Two Microsoft Power Apps☯ applications are the most important part of the solution. With the Power App pssService Board, your team manages its service data and monitors service activities and service reports. The Power App pssService Phone is used by your technicians to document service activities on iPhones and Android smartphones. Power Apps is included in Microsoft 365 Business Basic.

Microsoft Power Automate☯ - Flows are used for automation. Power Automate is included in Microsoft 365 Business Basic.

Your data is stored in your Microsoft 365 SharePoint☯ environment. This gives you full control over your data and allows you to manage access. I chose SharePoint to keep your licensing costs as low as possible. SharePoint is included in Microsoft 365 Business Basic. The limitations of this technology may require a transition to another storage solution (e.g., Microsoft SQL) with higher data volumes. This is not part of the solution!

For customers in Germany, Microsoft provides cloud services from Germany. Your business data is stored in Germany in compliance with GDPR - demonstrably secure data storage in German data centers.

Microsoft 365 Outlook☯: Appointments are saved in a shared Outlook calendar. From here, invitations are sent to your team and, if desired, also to your customers. Outlook is included in Microsoft 365 Business Basic.

If Microsoft Power BI☯ reports are to be used, you need a Power BI Pro license or higher from Microsoft, which allows you to create, customize, and publish Power BI reports.

You can use Microsoft Teams☯ on PCs/Macs and mobile devices to access documents in your SharePoint library. Power Apps applications can also be launched in Teams. Teams is included in Microsoft 365 Business Basic.

Microsoft Edge☯: When you create a Power Apps application or someone shares an application with you, you can run it in a web browser. Edge can be used on PCs/Macs and mobile devices to launch the Power Apps applications.

Microsoft Outlook Mobile☯ can be used on PCs/Macs as well as mobile devices to enable communication via email. Outlook is included in Microsoft 365 Business Basic.

Top ↑

Manuals

Here you can find product-related operating instructions:

Online help

Power App
pssService Board

HTML >

Online help

Power App
pssService Phone

HTML >

Admin manual

Installation
pssService

PDF >

Top ↑

Downloads

The solution on GitHub

GitHub >