User guide
pobvol Service Solution
Power App pssService Phone
Version: 8'25
English /
Deutsch
User guide
pobvol Service Solution
Power App pssService Phone
Version: 8'25
English /
Deutsch
Introduction
Signature
Service orders and reminders
Service activities
Service reports
Reporting
The software solution helps your service team to plan and document all its service activities on PCs/Macs and mobile devices. Service reports are created automatically. Reporting files support your team's monitoring.
Built with Microsoft 365 to keep your service team productive and connected, whether you're in the office, working from home, or on the go. Installed and operated in your Microsoft 365 Power Platform environment.
Microsoft Power Apps☯-applications are the main part of the solution.
Your data and documents are stored in SharePoint☯. SharePoint is used to keep your license costs as low as possible. The limitations of this technique may require a move to another data storage for higher data volumes. That's not part of the solution!
Microsoft services are used for automation: Microsoft Power Automate☯, Microsoft PowerShell☯, Microsoft Access☯ und Microsoft Excel☯.
A little configuration is all it takes to adapt the solution to your needs. Your team can do this themselves or purchase it from me as a consulting service. Please read the manual How to install and configure the Service solution.pdf.
Bug fixes and enhancements are provided by updates. Please read the manual How to install updates for the Service solution.pdf.
Your technicians use this app to document service activities on iOS and Android smartphones. When the smartphone is online, they have access to the service data and service reports of the entire team. This helps with deputization. The app is optimized for use with Power Apps Mobile, but can also be used in Microsoft Teams or in the browser with minor restrictions☯.
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| iOS | Android |
Technicians should install Microsoft Power Apps Mobile on their smartphones/tablets and use it to launch the app pobvol Service Phone.
Installation is quite simple. Go to the app store on your smartphone/tablet, search for Power Apps Mobile☯ and install it. Advantage: Currently no restrictions. Service activities can also be recorded offline.
The language setting of your smartphone/tablet determines the language which is used in your apps. You use the apps in German if the system language is set to German. For all other languages, you use the apps in English.
Office staff should install Microsoft Teams on their tablets/PCs and then use it to start the apps pobvol Service Board and pobvol Service Phone. Prerequisite: Your admin has already added the apps to a team channel.
The language setting of the Teams app determines the language which is used in your apps. You use the apps in German if the language in Teams is set to German. For all other languages, you use the apps in English.
You can also use apps with restricitions☯ in Microsoft Edge or Google Chrome on smartphones, tablets and PCs. To do this, simply open the web link of an app in the browser. Your admin has already identified and noted the web links of the apps when installing the solution.
The language setting of the browser determines the language which is used in the apps. You use the apps in German if the language of the browser is set to German. For all other languages, you use the apps in English.